How do I report an error on my content?
If you are experiencing an issue with any self-paced video content, here is how you make a report.
Step 1:
Go to the subject you are having the issue with and select "resume."
On the left side of the content player window, Select the "Report Technical Issues" button.
Step 2:
A pop-up window will appear. The course name, lesson, and content fields are automatically filled
Select an option from the "What is Wrong?" dropdown menu.
Options:
"Content is not playing"
"I m not hearing anything"
"There seems to be a typo"
"Other"
Type a detailed message describing the issue you are experiencing. The more specific, the quicker we are able to solve the issue.
Click "Submit"
A success message will appear with the ticket number of the issue you just reported. You will also get an email confirmation that your issue was reported.