Paying for a One Academy Subscription

Subscribers are given a free 1-Week Premium Trial when they first sign up for a paid subscription. Your card is not charged if you cancel before your trial ends.

1. Skills-Gap Diagnostic Tests
   
2. On-Demand Courses/Videos
   
3. Free Academic Consultation
   
4. Discount on the Cost for Booking Tutors and Classes
   

Paying for Tutoring, Classes & Workshops

Using Debit/Credit Card

1. Make sure that you have a free OR paid subscription on One Academy (see steps for Paying for a Subscription above).
   
2. Add the preferred courses/classes to your cart and then click the shopping cart icon in the top-right, or the GO TO CART button.
   
3. In your cart, click PAY WITH CREDIT CARD, and then click the COMPLETE PAYMENT button.
   
4. Enter your payment details, and the click the PAY button to continue.
   

Using Bank Transfer

Bank transfers can be used to pay for Classes and Workshops only; not subscriptions.
You can also find these steps under the Manage Payments tab on the Manage Account page.

Local Banks

1. Log into your account by using the parent's email address, and click MANAGE ACCOUNT in the top-left of the Who's Learning page.
   
2. Click the MANAGE PAYMENTS tab, and then click the BANK TRANSFER icon to view your Account Number.
   
3. Transfer the correct amount for the Class(es) or Workshops to any one of the following local bank accounts:
   Bank Account Details for Local Banks
   
4. Scan or take a picture of the receipt and attach it to an email with the subject: "One Academy Payment for Team Operations - *ACCOUNT NUMBER*", and send to paymentconfirmation@oneacademy.com
   
5. Make sure to include your Account Number in the payment details, as well as the name you used to sign up for One Academy
6. Ensure the email is sent within five (5) days of payment or you will not have access to your Classes and Workshops on One Academy.
   

International Banks

1. Log into your account by using the parent's email address, and click MANAGE ACCOUNT in the top-left of the Who's Learning page.
   
2. Click the MANAGE PAYMENTS tab, and then click the BANK TRANSFER icon to view your Account Number.
   
3. Transfer the correct amount for the Class(es) or Workshops to any one of the following US bank accounts:
   Bank Account Details for US Banks
   
4. Scan or take a picture of the receipt and attach it to an email with the subject: "One Academy Payment for Team Operations - *ACCOUNT NUMBER*", and send to paymentconfirmation@oneacademy.com
   
5. Make sure to include your Account Number in the payment details, as well as the name you used to sign up for One Academy
6. Ensure the email is sent within five (5) days of payment or you will not have access to your Classes and Workshops on One Academy.
   

Using Cash via Bill Express

Cash payments can be used to pay for Classes and Workshops only; not subscriptions.
You can also find these steps under the Manage Payments tab on the Manage Account page.

1. Log into your account by using the parent's email address, and click MANAGE ACCOUNT in the top-left of the Who's Learning page.
   
2. Click the MANAGE PAYMENTS tab, and then click the CASH PAYMENT icon to view your Account Number.
   
3. Go to any Bill Express location, and inform the agent that you wish to pay to One on One Educational Services Limited
   
4. Provide your Account Number (see steps 1 & 2 above)
   
5. Give the agent the correct money for the selected Class(es) or Workshop, plus the Bill Express fee.
   
6. Scan or take a picture of the receipt and attach it to an email with the subject: "One Academy Payment for Team Operations - *ACCOUNT NUMBER*", and send to paymentconfirmation@oneacademy.com
   
7. Make sure to include your Account Number in the payment details, as well as the name you used to sign up for One Academy
8. Ensure the email is sent within five (5) days of payment or you will not have access to your Classes and Workshops on One Academy.
   

Requesting a Refund

Refunds are sent on the 15th and the last day of every month.

To request a refund, email the following items to: studentsuccess@oneacademy.com

1. The date(s) of the charge(s)
   
2. A copy of the invoice(s) for the charge(s)
   
3. The last 4 digits of the card being charged
   
4. The email address for the Parent Account being charged